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7 – 9 May 2018

CHAMPAGNE SPORTS RESORT
CENTRAL DRAKENSBERG

Program

Monday 7th May 2017

Time Session Room
12.00pm – 1.30pm Arrivals & Conference Registration Champagne Sports Resort
1.30pm – 5.30pm Enhanced Masterclass for Agents
1.30pm – 2.30pm: Growing your market share in new markets – lessons learned from across the globe
2.30pm – 3.45pm: Whats trust got to do with it?
3.45pm – 4.45pm: Tapping into the Harcourts CX Differentiator
4.45pm – 5.30pm: Superstar Masterclass
Monks Cowl
1.30pm – 5.30pm Business Leaders Conference
1.30pm – 2.00pm: Key trends in our business based on Interfirms results
2.00pm – 3.00pm: How to differentiate your business and offering to create the best Client Experience
3.00pm – 4.10pm: The Platinum Differentiator
4.10pm – 5.10pm: Business Owner Workshops:
– Agent Models
– Creating choice for sellers
– Client Experience Ideas
5.10pm – 5.30pm: BLC Close: Committing to creating a great client experience
Zunckels
7.30pm – late Theme Dinner
Sponsored by
Sentinel

Tuesday 8th May 2018

Time Session Room
9.00am – 9.20am Conference Launch Monks Cowl
9.20am – 9.50am CEO Address – Richard Gray Monks Cowl
9.50am – 10.50am Keynote Speaker – Justin Cohen, Serve to Succeed Monks Cowl
10.50am – 11.25am Keynote Speaker – Rob Forde, An American Experience Monks Cowl
11.25am – 12.00pm Morning Tea and Networking Break Exhibition Area
12.00pm – 1.00pm Keynote Speaker Part 1 – Nick Christellis, Customer Service is like a work of art.
A masterpiece Part 1
Monks Cowl
1.00pm – 1.45pm Lunch and Networking Break Dining Room
1.45pm – 3.00pm Keynote Speaker Part 2 – Nick Christellis, Customer Service is like a work of art.
A masterpiece Part 2
Monks Cowl
3.00pm – 3.30pm Afternoon Tea and Networking Break Exhibition Area
3.30pm – 4.30pm Keynote Speaker Gavin Sharples, Please Do Disturb Monks Cowl
6.30pm Pre-
Dinner Drinks
Sentinel Foyer
7.00pm – late Gala Dinner Sentinel
1.00am After Party Cathkin Arms

Wednesday 9th May 2018

Time Session Room
8.00am Breakfast Champagne Sports Resort
10.00am Coaches
depart for the airport
Champagne Sports Resort
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