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Speakers

In 2017, the line-up of speakers for Australia’s National Conference is truly incredible! Hear from a variety of successful business people, sales agents, and motivational speakers. Read about them below.


PAULINE NGUYEN | GEOFF KNIGHT | CLAUDIO ENCINA

BOB WOLFF | MELISSA ARMSTRONG | MARCUS WASHINGTON | ELEANOR HOPKINS | ROBERT OZZIMO | JAMES PACKHAM

AMANDA STEVENS | BEN BERNACKI | BEN HATCH | EMILIE JORDANOU | JAMES GWYNNE

JULIE MAHONEY | SADHANA SMILES | SHERRIE STOROR | STEVE CARADOC-DAVIES

Pauline Nguyen

Pauline is one of Australia’s most successful entrepreneurs … but with a difference.

She is inspiration with substance. She speaks with warmth and humour, telling her own story of what can be achieved through hard work and determination. Having escaped Vietnam on a boat and survived a Thai refugee camp, her achievements are all the more impressive. As owner and co-founder of Red Lantern, the most awarded Vietnamese restaurant in the world, when she talks of commitment driving outcomes, people listen. Pauline has overcome adverse beginnings to transform her approach to success by re-engineering her beliefs, questioning the status quo and hacking cultural norms. Self-actualisation has carried her to prosperity while running applauded restaurant Red Lantern and authoring a bestselling book, Secrets of the Red Lantern. Pauline has the skills to connect with her audience in a profound way- she helps awaken and focus people to change their own story for a better future. Pauline says “If we can learn the tools of self-mastery, we can better practice the art of influence over others.”

Geoff Knight

Tenor. Story teller. Leading man.

Geoff is ‘Breaking Best.’ Over twenty years ago Geoffrey turned his life around from being a desperado and member of ‘Highway 61′, the largest bikie gang in New Zealand to become a successful singer in the demanding world of Opera. An enthralling speaker who raises the bar of what is possible for every member of the audience by using warmth and humour to share his very human and inspiring story of total transformation, overcoming adversity, discovering his passion for Opera and the lessons learned from breaking through limitations to achieve success as an international tenor.

Claudio Encina

Real estate coach, speaker, mentor and trainer

With more than 20 years’ industry experience, including almost a decade as a leading agent in Sydney, Claudio is driven by his passion for helping clients implement proven sales techniques, systems, strategies and skills to increase their productivity and profitability in all market conditions.
An engaging speaker, Claudio’s natural and humorous style has seen him present to more than 5,000 of Australia’s leading agents at key industry events and national conferences including AREC 2015. Claudio has a regular feature in one of Australia’s leading real estate magazine-Elite Agent Magazine ‘Ask the Coach’. Also, he can also be heard on RE Uncut podcasts.

Bob Wolff

Branch Owner & Senior Sales Consultant, Harcourts Prime Properties – USA

Bob Wolff is the Senior Real Estate Sales Consultant at Harcourts Prime Properties: Monarch Beach, an internationally-regarded and award-winning franchise office of Harcourts U.S.A. It is Bob’s relentless energy and passion as a real estate professional that drives him to treat each and every transaction with the integrity and candor he would expect of his own. With his unwavering positive attitude, unrivaled work ethic, area-expert knowledge, and unstoppable drive to exceed customer expectations in residential real estate transactions, it is no wonder why Bob Wolff is so highly-regarded and sought-after in the Orange County communities of Newport Coast, Dana Point, San Clemente, Laguna Niguel and Laguna Beach as a “Top-Seller” and industry “Super-Star”.

Melissa Armstrong

General Manager – Gold Mind

Melissa is an energetic and highly experienced facilitator, trainer and speaker.
She has global experience in enriching people, enhancing their performance and converting their potential. Highly driven and creative, she has a unique presentation style that helps her unite and motivate an audience.
Melissa heads up GoldMind, a company that specialises in employee engagement and performance services. Melissa first started with Flight Centre in 2003 in senior finance roles, before embarking on her successful career in the learning and development sphere. Prior to this, she spent 10 years working in some of the world’s leading retail, media and finance organisations in Australia, the United Kingdom and Singapore. Melissa is a qualified CPA and holds a Bachelor of Business and a Diploma of Neuroleadership. She now continues to extend her learning in the Neuroleadership field to bring innovative people and performance solutions to Australian businesses.

Marcus Washington

Sales Consultant – Harcourts Pakenham

Marcus Washington is an agent in our sales team that strives to get the best result out of every situation he is put in. His main focus is getting the best price in the shortest amount of time and supplying a personal and professional service to all his clients. Marcus has been in the industry for over 4 years and believes his age is not a negative, more a strength in showing that if you put your mind to something anything is possible. In his 4 years Marcus has sold over 161 properties ranging from units, residential houses, residential land and lifestyle properties.

Marcus believes if you are going to be the best at something, you need to be passionate and be in it for the experience. He is very proud of what he has accomplished in his short career and looks forward to the next encounter he has!

Eleanor Hopkins

Business Operations Manager – Harcourts Victoria

Eleanor Hopkins is often told she doesn’t look like a real-estate agent, or an ‘average geek’. Yet she is a valued member of the Harcourts Victoria corporate team providing behind the scenes IT and technical assistance to all Harcourts Victoria employees and clients.

Since joining Harcourts Victoria as Business Operations Manager in August 2015, Eleanor has been instrumental in ensuring ‘The Harcourts Way’ office procedures run smoothly. ‘The Harcourts Way’ is the title given to a group of best practice techniques and resources available to Harcourts employees to enable them to achieve success. Fuelled by her experience working in different facets of real-estate, Eleanor has the following advice for people wanting to work in her field: “You need to have patience, you need to be able to communicate openly with people of all different backgrounds”.

She believes the secret to providing the best IT support is not to over complicate concepts, and instead try to relate to a client on his or her own terms. “I would encourage people to get out there and meet more people, learn more, read more, just really live and breathe the industry, because IT is ever changing,” 

Robert Ozzimo

Director & Business Owner: Epping-Wollert, Thomastown- Lalor, Mill Park- South Morang, Reservoir, NAI Harcourts

Robert Ozzimo learned the fundamental elements of Real Estate at a very young age. Coming from a family involved in the industry, he recalls attending his very first Auctions at the age of 4 and almost every weekend since then. Immediately upon completing high school, Robert obtained his Agents Representative certificate and began selling property.

Since opening Harcourts Epping together with his business partners in 2010, Robert has gone on to oversee the growth of the business into four additional offices at Thomastown, Mill Park, Reservoir and a commercial venture with NAI Harcourts. The business comprises of a staff of 65 including a sales team of 30 and over 2000 properties under management.

Robert believes that his achievements so far are due not only to hard work and a dedication to providing clients with a great experience but also by sharing his goals with his team and having them share the journey with him. A passionate Auctioneer, Robert enjoys nothing more than selling successfully under the hammer and achieving the very best results for his clients.

James Packham

Owner & Director – Harcourts Packham

At 32 years of age James Packham is the youngest and fastest growing Managing Director in Harcourts South Australia. Having established three successful offices along the metropolitan coast he believes in a hands on approach to performance management. Having recruited and trained all of his staff he continues to be heavily involved in the growth and development of his people to great results. Known for its fun and dynamic culture Harcourts Packham recently were awarded #2 office group for income in SA and James feels confident in moving into #1 position in the near future.

“I believe that people are generally clear on their goals and are looking for an advocate to work them through the process. People don’t want to be side-lined and to be left feeling powerless in the sales transaction. I like to empower people. I provide a greater depth of knowledge, higher quality marketing tools and clearer communication and ultimately place control back into the hands of my client.”

Amanda Stevens

Speaker, Author, Consultant

Amanda delivers a very simple yet powerful message and reveals the secrets to gaining 85% market share Amanda’s energetic, humorous and memorable presentation will shift your thinking and give you ideas that increase sales and profits by better understanding how to predict and meet the needs of consumers.
Amanda’s expertise has been sought by retailers, banks, insurance companies, franchise groups and even political parties – both in Australia and the United States. Her unique ability to combine consumer insights with innovative thinking and solutions that grow business in any climate means she makes a powerful and memorable addition to any conference line-up.

Ben Bernacki

Managing Director, Harcourts Alliance

Ben Bernacki is an experienced, award winning real estate professional who really is whole-hearted about understanding the needs of his clients. His reputation is built on honesty, integrity, ethics and his clients just keep coming back. Communication is the key to Ben’s success, building strong lasting relationships with his team and clients alike – it’s a bit of that old-fashioned service that assures you of receiving the highest quality of service to achieve the results you want. It’s that commitment to you that will leave you SOLD BY BEN!

Ben’s enthusiasm and determination compliments the working strategies of the group of Associates that have propelled Harcourts Alliance to become the most successful office in Western Australia, whilst also becoming the National Number 1 Harcourts office for 2005-07. In 2007 Ben was promoted to the roll of General Manager where the passion and enthusiasm he has shown over the years will in no doubt lead Harcourts Alliance to even greater success.

Ben Hatch

Director – Harcourts Mandurah

If there was ever a real estate agent who knows his territory, it is Harcourt’s Mandurah’s Selling Director, Ben Hatch – he has lived and worked in Mandurah for 28 years. Ben quotes “I enjoy keeping a close eye on the market in the Peel region and particularly monitor what has sold and who it has sold to”.

Ben began his career in his family business at the age of nine with his parents educating him with business, serving people, everyday skills and most importantly values. From there, he spent 12 years in the motoring industry as Dealer Principal managing new car dealerships and service departments for three high profile brands in Mandurah.

From 2001 to 2003, Ben conducted his business training with renowned car dealer John Hughes. “John’s philosophy is without a doubt “People First”, which is a value also shared by Harcourts, hence the reason I became associated with this organisation,” he said.

Emilie Jordanou

Sales Consultant – Harcourts Wantirna

Enthusiastic, friendly, personable defines Emilie as the moment she introduces herself you can’t help but feel comfortable, at ease and confident you are in good hands. Emilie prides herself strongly in her excellent customer service skills winning the praise from her clients in the form of further recommendations and repeat business.

Focused on identifying exactly what her clients are looking for along with her dedication to making the process a smooth and enjoyable one, Emilie understands the importance of making a house your home!

This warm, personable approach to her day to day dealings with clients has raised her so quickly to a shining star in the industry along with her highly-honed sales skill set. Always willing to put in the extra effort to make sure her clients are happy and always sincere in her recommendations and observations; Emilie’s focus is fiduciary to her clients and believes communication is the key. Emilie personifies today’s ideal real estate salesperson “Personable, warm and customer focused”.

James Gwynne

Property Sales and Marketing Consultant – Harcourts Solutions, Mitchelton

Determined, dedicated and disciplined. James comes from a strong sporting background, playing rugby union in New Zealand, Australia, Argentina, USA and England. He has been successful in sales and marketing for over 10 years and knows what it takes to excel in real estate and meet the expectations of his clients. With a keen eye for detail, strong work ethic and proven track record you can rest assured that you’ll be in good hands.

He understands the importance of a process for achieving great results for his clients, being well versed in all types of sales and marketing strategies, whether it’s Auction, Private Treaty or Tender, James will be in constant contact with you through the whole sales process and negotiate the successful sale and or purchase of your home.

Julie Mahoney

Sales Consultant – Harcourts Kingsberry, Townsville

Achieving outstanding results for her clients is something that comes naturally to Julie Mahoney. She is the leading agent in Townsville, something achieved with consistent results, Julie is currently in 4th
position overall in Queensland, 7th position in Australia and 15th Internationally within Harcourts.

Combine this with the fact she has a genuine passion for property, dealing with people, and the local Townsville area – it’s not wonder her results speak for themselves! Living locally in Hyde Park, she has a thorough, first hand understanding of the local market and the people who live there.

She thrives on the negotiation process and prides herself on her willingness to go the extra mile for her clients. Completely open and honest in her communication, Julie believes it is her dedication to a professional, seamless sales process that ensures the loyalty of her many satisfied clients.

Sadhana Smiles

Chief Executive Officer, Harcourts Victoria

Sadhana is the CEO of Harcourts Group Victoria, the fastest growing real estate group. She started her career as a receptionist, is an accomplished keynote speaker, a well-known industry commentator and author of People Power did you have them @ hello. In 2013, she was named the Victorian Telstra Business Woman. In 2016, she was one of 100 Women of Influence in Australia.

In 2012, Sadhana bought Walk a Mile to her organisation which is now a national event raising funds for White Ribbon and making a statement that violence against women is not OK. She is the founder of not for profit Links Fiji taking health care to rural areas of Fiji ensuring that the incidence of cervical cancer is reduced.

Sadhana sees herself as a corporate activist, a change maker who makes things happen. Her ultimate goal is to have an impact on ensuring that the colour and gender of leadership and of our workplaces reflects the communities we live in.

Sherrie Storor

Sales Agent – McGrath, New Farm

Real estate salesperson extraordinaire and Lead Agent, Sherrie Storor, is driven by a burning desire to be the best agent in the real estate business. Her ambition and goal orientation have contributed to her personal sales of over 500 properties and being involved in more than 3000 real estate transactions so far in her impressive career.

Sherrie does “whatever it takes” to lift these already impressive figures. Known as a Prestige Property Specialist, Sherrie prides herself on being an expert in Brisbane’s Premiere Real Estate. She uses the latest in software, internet research, social media, email and text messaging to contact a 17,000 strong database, advising of opportunities, incentives and new-to-market properties.

Sherrie keeps her networks informed and has regular contact with them – this personal VIP service is what sets her apart and contributes to her strong repeat business and word of mouth referrals.

Steve Caradoc-Davies

Principal/Director, Harcourts Platinum – South Africa

Steve began his real estate career in 1990 as an agent and became a business owner in 1997.  He’s grown his business from a small team of 5 to over 50 team members today.  Specializing in residential and development sales, his office, Harcourts Platinum, has a market share of over 30% and has featured as the Number 1 office in Harcourts South Africa for the last 3 years.  He has also serves as a director of Harcourts South Africa and was inducted in the Harcourts South Africa Hall of Fame in 2015.

Hayden Clarke

‎Business and Commercial Property Broker – NAI Harcourts Kerikeri, New Zealand

Hayden has a well deserved reputation as being the go-to man in Business and Commercial real estate in the Bay of Islands. He exclusively specialises in business and commercial property sales as well as leasing. His strengths include his strong analytical skills, efficient organisation, dedication to providing quality service and this is enhanced by his friendly, open and engaging personality.

Hayden grew up in Paihia and Kerikeri, giving him a good knowledge of the local market. He has a Bachelor of Mechanical Engineering from the University of Auckland and has worked as an officer in the RNZN.

Hayden has returned to the Bay of Islands and is keen to be the leading Business and Commercial real estate personality in the area. Hayden is involved in the community and is a local Rotarian and is also a member of the local Business Networking International, so is very much in touch with what is going on in the local area.

Cameron Kusher

Head of Research, Australia – Core Logic

Cameron Kusher has worked as a property research analyst across the Australian property markets for more than 10 years. He joined CoreLogic (then RP Data) in 2008 as the senior research manager where his expertise in property data analytics reporting has forged him a strong reputation across large corporations ranging from banking, finance and the mortgage services sector.

A popular keynote speaker, Cameron is one of the country’s strongest commentators on property market conditions to businesses and consumers through speaking engagements and across the media where one of his many interviews and columns can be seen, heard or read. Cameron is responsible for the day-to-day outputs of the CoreLogic research division where he works closely with research director, Tim Lawless.

Peter Vala

Head of Sales & Distribution – Thinktank Commercial Finance

Peter’s extensive experience spans residential, commercial and development finance, offering highly specialised skills in strategic plan implementation as well as a strong working relationship with brokers and aggregators. Most recently an executive with ANZ, Peter brings a considerable depth of skills, experience and thought leadership to our company.

John Evans

Director, NAI Harcourts – Rinnovate

John is the Officer in Effective Control for Victoria and Licensee in Charge for NSW. He began his working life as an accountant, and holds a B.Com (Hons) degree and is a member of the Institute of Chartered Accountants in Australia, Australian Society of CPAs, and Australian Institute of Company Directors. Following a period working for one of the Big Four accounting firms, John then held a series of positions in Finance and General Management over a 15 year period, across a wide range of industries including telecommunications, banking and insurance, superannuation and funds management, media, hospitality, and property development.

In 2005, John started Rinnovate Business Advisers, which has since developed a range of clients from small-medium enterprises up to listed public companies. John’s approach to advising businesses balances the need for practical, achievable solutions with the need to always keep in sight the overall strategic objective. John is also a director of two listed companies, various private companies and two not-for-profit organisations. John’s experience in Business Broking dates back a number of years, and ranges from the sale of small single-operator businesses right through to merger and due diligence activity on large company groups.

Warrick Hobart

Business Owner, NAI Harcourts – Hobart

Warrick is an experienced commercial and corporate real estate practitioner, agent and advisor with a proven strategic and operational track record in the planning, optimisation funding, development, and management of large and diverse property portfolios and development projects across Australia.

He has worked with a number of publicly listed and private companies and government organisations including Caltex Australia, TNT Australia and Transpacific Industries in the provision of strategic property services and advice during the planning , analysis, stakeholder engagement and approvals (internal and external) as well as implementation and management of large and small projects across Australia.

John Georgiou

Director, NAI Harcourts – Platinum

John’s experience in the Commercial Industrial sector commenced in 1998 where he worked as a Commercial Property Manager then moving to sales & leasing where he has been working with developers, builders, owner occupiers and large greenfield development sites.

Deeply entrenched in the growth of the Northern suburbs John has been actively selling land to builder / developers and in more recent times been involved in the sale of some of the area’s most prominent building sites. Testament to John’s work ethic is the number of clients that he still deals with today that date back to his earliest days in his career.

David Ding

Sales Consultant, Harcourts Cooper & Co, Browns Bay – NZ

David’s successful track record is a testament to his extensive knowledge of the North Shore property market and his ability to develop targeted marketing strategies. Having experienced many different property cycles during his time in the industry, David also has in-depth understanding of market trends.

Over the past years, he has built up a loyal customer base and with the help of his dedicated support team. Along with his persistence, hard work and his ability to conduct business professionally, he has achieved many impressive accomplishments which include: No.2 salesperson in Harcourts Cooper & Co, No. 4 in the Northern Region and Harcourts Top 7 salesperson Globally.

David is well respected with in his local community, and enjoys supporting the Meadowood Community Centre in Unsworth Heights.

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